This privacy policy explains how DWNR & Co. Limited, trading as DentaBot, collects, uses, and shares your personal data when you visit or use our website https://denta.bot or our chatbot services. We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and the Health Insurance Portability and Accountability Act (HIPAA).
What data do we collect?
We collect different types of data depending on how you interact with our website and our chatbot services. These include:
Personal identification information: such as your name, email address, phone number, and other contact details that you provide when you register, subscribe, or communicate with us.
Technical data: such as your IP address, browser type, device type, operating system, and other information that is automatically collected when you access our website or our chatbot services.
Usage data: such as the pages you visit, the links you click, the time and duration of your visits, and other information that is generated when you use our website or our chatbot services.
Health data: such as your dental history, symptoms, conditions, treatments, and other information that you provide when you use our chatbot services to interact with your dental practice or to receive dental advice or recommendations.
How do we use your data?
We use your data for various purposes, such as:
To provide and improve our website and our chatbot services: we use your data to enable you to access and use our website and our chatbot services, to personalize your experience, to provide you with relevant content and offers, to improve the quality and performance of our website and our chatbot services, and to troubleshoot and resolve any issues or errors.
To communicate with you: we use your data to send you newsletters, updates, promotions, surveys, and other information that you may be interested in, to respond to your inquiries, feedback, requests, or complaints, and to notify you of any changes to our website, our chatbot services, or this privacy policy.
To comply with our legal obligations: we use your data to comply with the laws and regulations that apply to us, such as the GDPR and the HIPAA, to protect our rights and interests, to prevent fraud, abuse, or illegal activities, and to cooperate with law enforcement or regulatory authorities when required.
How do we share your data?
We share your data with third parties only when necessary and in accordance with this privacy policy. These include:
Your dental practice: we share your data with your dental practice when you use our chatbot services to interact with them or to receive dental advice or recommendations. We do this with your consent and in accordance with the HIPAA.
Our service providers: we share your data with our service providers that help us with our website and our chatbot services, such as hosting, storage, analytics, marketing, security, and other technical or operational functions. We do this under contractual agreements that ensure that they only use your data for the purposes that we authorize and that they protect your data with appropriate security measures.
Our partners: we share your data with our partners that we work with to provide you with additional features, benefits, or offers, such as social media platforms, advertisers, or other third parties. We do this with your consent or when you choose to use their services or products through our website or our chatbot services.
Other parties: we share your data with other parties when we have your consent, when we are required by law, when we are involved in a merger, acquisition, or sale of assets, or when we need to protect our rights, interests, or safety or those of others.
How do we store and secure your data?
We store your data on secure servers that are located in the UK or in other countries that provide adequate levels of data protection. We use appropriate technical and organizational measures to protect your data from unauthorized access, use, disclosure, alteration, or destruction. These include encryption, firewalls, access controls, and other security best practices. However, no method of transmission or storage is 100% secure, and we cannot guarantee the absolute security of your data. You are responsible for keeping your password and account details confidential and for notifying us immediately of any suspected breach or unauthorized activity.
How long do we keep your data?
We keep your data for as long as necessary to fulfill the purposes for which we collected it, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. The retention period may vary depending on the type and nature of the data, the purpose of its use, and the applicable laws and regulations. When we no longer need your data, we will delete it or anonymize it in accordance with our data retention policy.
What are your data protection rights?
You have certain rights regarding your data under the GDPR and the HIPAA. These include:
The right to access: you have the right to request a copy of the data that we have about you.
The right to rectification: you have the right to request that we correct any inaccurate or incomplete data that we have about you.
The right to erasure: you have the right to request that we delete your data when it is no longer necessary, when you withdraw your consent, when you object to our use of your data, or when we have processed your data unlawfully.
The right to restriction: you have the right to request that we limit the use of your data when you contest its accuracy, when we have processed it unlawfully, when we no longer need it, or when you object to our use of your data.
The right to data portability: you have the right to request that we transfer your data to another organization or to you in a structured, commonly used, and machine-readable format.
The right to object: you have the right to object to our use of your data for direct marketing purposes or for other purposes based on our legitimate interests or the public interest.
The right to withdraw consent: you have the right to withdraw your consent at any time when we rely on your consent to use your data.
The right to complain: you have the right to complain to a data protection authority or a supervisory authority if you are not satisfied with how we handle your data.
To exercise any of these rights, please contact us using the contact details below. We may ask you to provide proof of your identity and to verify your request before we can process it. We will respond to your request within one month or as soon as possible.
How do we use cookies and similar technologies?
Cookies are small text files that are stored on your device when you visit a website. They are used to remember your preferences, to enhance your experience, to provide functionality, to measure performance, and to deliver relevant ads. Similar technologies include web beacons, pixels, tags, and scripts that are used to collect and track data.
We use cookies and similar technologies for various purposes, such as:
Essential cookies: these are cookies that are necessary for the operation of our website and our chatbot services. They enable you to log in, to navigate, to use features, and to access secure areas. You cannot opt out of these cookies, but you can disable them by changing your browser settings. However, this may affect the functionality of our website and our chatbot services.
Performance cookies: these are cookies that help us to measure and improve the performance of our website and our chatbot services. They collect data on how you use our website and our chatbot services, such as the pages you visit, the time and duration of your visits, the errors or issues you encounter, and the sources of your traffic. We use Google Analytics to provide us with this data. You can opt out of these cookies by using the Google Analytics Opt-out Browser Add-on or by changing your browser settings.
Functional cookies: these are cookies that help us to provide you with a better and more personalized experience. They remember your choices and preferences, such as your language, your location, your username, and your settings. You can opt out of these cookies by changing your browser settings.
Advertising cookies: these are cookies that help us to deliver relevant and targeted ads to you. They collect data on your interests, your browsing history, your interactions with ads, and your responses to surveys. We use Google Ads and other third-party advertising platforms to provide us with this data. You can opt out of these cookies by using the Google Ads Settings or by changing your browser settings.
You can manage your cookie preferences by changing your browser settings or by using the cookie consent tool on our website. You can also delete or clear the cookies that are stored on your device at any time. For more information on how to do this, please visit https://www.aboutcookies.org or https://www.allaboutcookies.org.
How do we update this privacy policy?
We may update this privacy policy from time to time to reflect changes in our website, our chatbot services, our data practices, or the applicable laws and regulations.
We will notify you of any changes to this privacy policy by posting the updated version on our website and by sending you an email or a message through our chatbot services. We will also indicate the date of the last update at the top of this privacy policy. We encourage you to review this privacy policy periodically to stay informed of how we use and protect your data. Your continued use of our website and our chatbot services after any changes to this privacy policy constitutes your acceptance of those changes.
How do you contact us?
If you have any questions, comments, or concerns about this privacy policy or our data practices, please contact us using the following details:
Address: DWNR & Co. Limited, Suite 110, The Pinnacle, 150 Midsummer Boulevard, Milton Keynes, MK9 1FD
How do you contact the appropriate authorities?
If you are not satisfied with how we handle your data or if you want to exercise your data protection rights, you can also contact the appropriate authorities in your country or region. For example, if you are in the UK, you can contact the Information Commissioner’s Office (ICO) using the following details:
Phone: +44 (0) 303 123 1113
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom
Thank you for reading this privacy policy and for using our website and our chatbot services. We appreciate your trust and your business. 😊
